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What is the price of shipping?

The price of shipping to US & UK is US$6.95 per order.

The price of shipping to UAE(United Arab Emirates) is US$5.95 per order.

The price of shipping to Worldwide countries is US$8.95 per order.

We do offer worldwide Free Shipping if your order is above $100, so make sure you take advantage of this special offer.

Do you ship worldwide?

Yes, we ship worldwide

How long will my order take to be delivered?

The shipping time depends on your exact location. However, it usually takes only 5-14 business days for shipping to the US, UK, Australia, Canada, Hong Kong and all the main countries in Europe and 8-20 business days for the rest of the world.

At Mine Galleria Store, we want to keep our customers as happy as we possibly can. We know that we can’t keep every single customer happy, but we will still try.

Our policy lasts 30 days. If 30 days have gone by since you’ve received your product, this policy becomes invalid. The day the tracking company marks the order “delivered” is the day we count as the 1st day in the 30 days.

Please note:

1. We might require you to submit images/proof of damaged/defective goods. Kindly cooperate with us and give us the information necessary so that we can help you out quickly and not cause you any inconvenience.

If the shipping address is incorrect or incomplete and the parcel ends up being destroyed, we would not be able to provide a re-ship, replacement or refund.

Cancellation:

We allow cancellation and order changes within 24 hours of placing your order.

If you request order cancellation within 24 hours, we will refund the entire amount of the order (minus a $5 cancellation charge). Order changes are free of cost.

If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.

Defective Products:

If you receive a product that is broken, defective, or not like it should be, we will send you a replacement ASAP.

We might ask for some evidence to provide the defect. We try our best not to inconvenience you too much.

Incorrect Size:

If you have ordered the incorrect size, we will help you out in getting a replacement.

If the size you have ordered doesn’t match the measurements from the size chart on our store, we will send you a replacement or issue you store credit.

In most cases, we do not require you to return the product that you have received. But we do appreciate if you donate the product to your local mission or charity. If you were not able to use the product, we hope that somebody who’s not so financially well off can benefit from our mistake.

Please note that we will not replace a replacement.

What that means is - If you received a smaller or larger size the first time and you asked for a replacement, we expect you to judge the sizing better based on your first product and the sizing chart on our store.

Once we send you the first replacement. We will consider that transaction complete.

If however, the replacement is damaged in any way, we will send you another replacement. This time we will require you to provide proof that the item is damaged and we might require you to send it back to our international fulfillment center.

Shipping charges will be borne by the customer and refunded thereon by Mine Galleria Store once the item is received.

Item Not Received:

We promise delivery within 2-4 weeks of you placing the order. If you have not received the item within 5 weeks, you have the right to request a new package be shipped out to you instantly.

You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local logistic partner and communicate with them. This is because in many cases, the logistic marks the order as delivered (because they delivered in the mailbox or through the front door) but the customer didn't notice it was there.

If 4 weeks have elapsed since you've placed your order, please send us an email at info@minegalleriastore.com to track your order down. We will do our best to locate the order for you and help you out promptly.

What if you are not happy with the decision?

If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.

You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.

If you have any questions about this refund policy, please send us an email at info@minegalleriastore.com and a customer care agent will assist you with 2 working days.